If you see the icon below on an individual's profile, no email you send will be received by them.
An email is blocked because a previous email that was sent was not able to be delivered. There are several different reasons this can happen, but PCO blocks the email from future sending. You can check the Communication tab to see what previous emails have sent successfully, if any, and emails that have failed to send.
First you should check with the person to verify that the email address is correct. If it is not correct, use the pencil icon on the profile to make the correction. Then click on the blocked email icon to open the option to unblock the email.
Another reason an email would not be sent is if the individual has clicked the button to unsubscribe from emails sent through a list. The unsubscribed icon on a profile means you will not be able to email this person through any list or bulk action email, but you can still email an individual message to them.
Sometimes a person hits the unsubscribe link in email because they don't want to get that specific information, not realizing it will unsubscribe them from all Bayside email. If you know the person and feel the unsubscribe may have been a mistake, you can reach out to verify it with them. If the individual wants to be resubscribed, create a support ticket on the staff portal page and we can update this option.